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| Mediation is a process in which trained, neutral parties assist people in conflict to reach an agreement. |
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| Parties voluntarily participate in mediation. |
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| Mediation aims to reach a mutually-satisfying agreement for all parties involved. |
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| Mediators help you solve your own problems; they don't provide answers. |
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| The mediator is the guardian of the mediation process of reconciliation. The mediator focuses on the needs of the parties involved and reflects the parties' common humanity, and the dignity and self determination that arises from embracing conflict directly through dialog. |
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| The mediator is involved in the mediation, but does not direct the outcome. |
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